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Vector Health rechercher dans Milan

Customer Service Representative

Vector Health , Milan

Customer Service Representative

Vector Health - Milan

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Description du poste à pourvoir: Job Position DescriptionWe are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information this job also require travel to attend client meetings and conferences . The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high custRequirementsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong face to face contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaResponsibilityManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

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Job Position Description


We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information this job also require travel to attend client meetings and conferences . The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high cust


Requirements


  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong face to face contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma


Responsibility


  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

L'entreprise Vector Health provides compliance services and solutions to the life sciences industry. Vector Health Transparency, Analytics and Risk Management Platform features software solutions and services that are purpose built to support life sciences industry by a team of drug and device compliance experts, including business SMEs, lawyers and industry practitioners. The compliance solutions help compliance, and legal professionals manage all aspects of the compliance lifecycle, including; spend research, spend transparency reporting, monitoring, analytics, and audit of high-risk spends in jurisdictions around the world— all with global presence in US, EU and APAC and 24X7 world-class support from dedicated compliance experts.

Description de l'entreprise
Vector Health provides compliance services and solutions to the life sciences industry. Vector Health Transparency, Analytics and Risk Management Platform features software solutions and services that are purpose built to support life sciences industry by a team of drug and device compliance experts, including business SMEs, lawyers and industry practitioners. The compliance solutions help compliance, and legal professionals manage all aspects of the compliance lifecycle, including; spend research, spend transparency reporting, monitoring, analytics, and audit of high-risk spends in jurisdictions around the world— all with global presence in US, EU and APAC and 24X7 world-class support from dedicated compliance experts.
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Milan
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